Troubleshooting

Slow loading times can result from large image files, server issues, or high traffic. To improve your experience:

• Clear your browser cache: Accumulated data can slow down page loading.
• Check your internet connection: Ensure it's stable and functioning properly.
• Try a different browser or device: This can help identify if the issue is browser-specific.

This may occur if the website isn't displaying correctly on certain devices or browsers. To resolve this:

• Ensure your browser is up to date: Outdated versions may not support newer website features.
• Try accessing the site on a different device or browser: This can help determine if the issue is device-specific.

If you're having trouble locating specific items:

• Use the search bar: Located at the top of the page, it can help you find products quickly.
• Navigate through the menu: Explore different categories under 'Collections' to find various products.

Checkout problems can arise due to various factors:

• Ensure all required fields are filled correctly: Incomplete or incorrect information can prevent order processing.
• Check your payment method: Verify that your payment details are accurate and that your card is active.
• Disable any browser extensions: Some extensions might interfere with the checkout process.

A ‘Payment Declined’ error can occur for several reasons:

• Insufficient funds: Verify your account balance.
• Card restrictions: Check with your bank if there are any limitations.
• Incorrect payment details: Double-check the entered information.

To track your order:

• Log in to your account: Access your order history and find tracking information.
• Use the 'Track Your Order' feature: Available under 'Customer Service' on our website.

If you need further assistance, feel free to contact our support team.

A '404 Error' indicates that the page you're trying to access doesn't exist. To address this:

• Check the URL: Ensure it's entered correctly without typos.
• Return to the homepage: Navigate from there to find the desired content.

If you’re not receiving confirmation emails:

• Check your spam or junk folder: Sometimes emails are mistakenly filtered.
• Ensure you entered the correct email address: Double-check your order details.
• Add our email address to your contacts: This helps prevent emails from being marked as spam.

To reset your password:

• Click on ‘Forgot Password?’ on the login page.
• Enter your registered email address: You’ll receive a password reset link.
• Follow the instructions in the email to create a new password.

If your discount code isn’t working:

• Check the expiration date: Make sure the code is still valid.
• Ensure you meet the terms and conditions: Some codes require a minimum purchase.
• Enter the code exactly as provided: Codes are case-sensitive and should be entered without extra spaces.

If your cart is emptying:

• Ensure cookies are enabled in your browser: Disabling cookies can reset your cart.
• Avoid using incognito or private browsing mode: These modes may not retain cart information.
• Complete the purchase within a reasonable time frame: Prolonged inactivity can lead to cart expiration.

If a product is out of stock:

• Sign up for restock notifications: If available, you’ll be notified when the item is back in stock.
• Check back later: We frequently restock popular items.

If you notice a duplicate charge:

• Check if it's a pending charge: Sometimes, banks temporarily hold funds for verification.
• Verify your order history: Ensure you haven't placed duplicate orders.

To manage your newsletter subscription:

• Subscribe: Enter your email in the subscription box on the website’s footer.
• Unsubscribe: Click the ‘Unsubscribe’ link at the bottom of any newsletter email.

If you're unable to apply multiple discount codes:

• Most promotions allow only one code per order: This is common policy for many online stores.
• Check the terms and conditions of each code: Some codes may not be combined with others.

For more details, you can contact our support team for clarification.

To update your account details:

• Log in to your account: Navigate to ‘Account Settings.’
• Edit your information: Update your email, password, or address as needed.
• Save the changes: Ensure you click ‘Save’ to apply the updates.