Help With Browsing, Orders & Your Account

If you're looking for a particular product or category:

• Use the search bar: Enter a product name, type, or keyword to find relevant items
• Browse the menu: Explore our collections to discover products by category
• Check related collections: Product and collection pages may also link to similar items.

A slow internet connection or temporary browser issue can sometimes affect loading times. Try:

• Check your internet connection: Make sure your connection is stable
• Refresh the page: A simple refresh can resolve temporary loading issues
• Clear your browser cache: Clearing stored browser data can sometimes improve page loading
• Try another browser or device: This can help determine whether the issue is specific to your current setup

If a page looks unusual or some elements aren't appearing as expected:

• Refresh the page: This can resolve temporary display issues
• Update your browser: Older browser versions may not support newer website features correctly
• Try another browser or device: This can help determine whether the issue is specific to your current browser or device

If you're unable to complete your order:

• Make sure all required information has been entered correctly
• Check that your payment details are accurate
  Confirm that your selected payment method is available and active
• Refresh the page and try again
• If the issue continues, try another browser or device

A declined payment can sometimes be caused by your bank or payment provider rather than the website. You can try:

• Check your card details: Make sure the information entered is correct
• Check your available funds: Confirm that your card has sufficient available funds
• Contact your bank: They may be able to explain why the transaction was declined
• Try another payment method: If available, another method may allow you to complete your purchase.

Once your order has been processed and shipped, tracking information will be provided where tracking is available.

You can check your order information through your account or use the Track Your Order feature available through our website.

If you need further assistance with your order, please contact us.

If you can't find your order confirmation email, first check your:

• Inbox
• Spam or junk folder
• Promotions or filtered folders, depending on your email provider

If you still can't find it, check that the email address entered when placing your order was correct.

If you've been charged but can't locate your confirmation, contact us and we'll be happy to help check your order.

If you’re not receiving confirmation emails:

• Check your spam or junk folder: Sometimes emails are mistakenly filtered.
• Ensure you entered the correct email address: Double-check your order details.
• Add our email address to your contacts: This helps prevent emails from being marked as spam.

If you've forgotten your password:

1. Go to the login page
2. Select Forgot Password?
3. Enter the email address associated with your account
4. Follow the instructions in the password-reset email

To update your account information:

1. Log in to your account
2. Open your account settings
3. Update the relevant information
4. Save your changes

Check that:

• The code hasn't expired
  Your order meets any stated requirements
• The code has been entered exactly as provided
• The promotion allows the code to be used with your order

Some promotional offers are automatically applied at checkout and don't require a discount code.

If items disappear from your cart or your cart isn't behaving as expected:

• Refresh the page and check your cart again
• Make sure cookies are enabled in your browser
• If you're using private or incognito browsing, try a normal browser window
• If the problem continues, try another browser or device

If you notice what appears to be a duplicate charge:

• Check your order history to make sure only one order was placed
• Check whether one of the charges is still pending, as banks can temporarily display authorisation holds.

If you're still unsure, contact us before placing another order so we can help clarify the situation.

Some offers cannot be combined, while others may be automatically applied at checkout.

Check the terms of the relevant promotion or discount for details. If you're unsure whether two offers can be combined, contact us before completing your order.

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